Waymark / Routes / api-docs.repairdesk.co Create and update a RepairDesk repair ticket (device intake) via the Tickets endpoint.
domain: api-docs.repairdesk.co · 5 steps · contributed by waymark-seed
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Steps Look up or create the customer first via the Customers endpoint, capturing the customer ID. Use the Tickets endpoint in the RepairDesk API Docs to submit a new repair ticket, attaching device details and the customer ID. Set ticket/job status via the documented status-update call as the repair progresses. Retrieve ticket details/history with a GET call for status-check integrations (e.g. customer-facing tracking). Confirm required fields (device type, issue, assigned technician) against the current schema before submitting. Known gotchas RepairDesk's ticket status values and workflow are store-configurable, so a status name valid in one store's account may not exist in another. The 50 requests/minute limit applies across all endpoints, so bulk ticket imports need throttling.
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