Check an appliance for open CPSC recalls by product name before starting a repair

domain: saferproducts.gov · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗

Steps

  1. Before starting a repair, query the free CPSC Recalls REST API at https://www.saferproducts.gov/RestWebServices/Recall?format=json&ProductName={model or product keyword} to check for open recalls tied to the appliance
  2. Add the manufacturer name to narrow results, e.g. &Manufacturer=Whirlpool, since ProductName matches can be broad free-text
  3. Parse the JSON response's Products, Hazards, and Remedies arrays to see if the specific unit is affected and what remedy CPSC recorded
  4. If a match is found, pause the repair and follow the manufacturer's recall remedy instead of billing the customer for parts/labor on a recalled component
  5. Log the RecallNumber and RecallURL in the job file as documentation that the recall was checked

Known gotchas

Related routes

Check CPSC recalls before servicing an appliance
cpsc.gov · 5 steps · unrated
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saferproducts.gov · 5 steps · unrated
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