domain: cpsc.gov · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Before starting service, search the appliance's brand and model number against the CPSC's recall database or company-specific recall search tool
If a recall applies, verify whether the manufacturer's recall remedy (free repair, replacement part, refund) is still available, since CPSC recalls do not expire
Inform the customer of the active recall and the free remedy option before proceeding with a paid repair on the same defect
Where you are an authorized servicer for that brand, consider referring or performing the recall remedy through the manufacturer's recall program rather than a standard billable repair
Keep a record of the recall check performed for the service ticket, as a customer-service and liability best practice
Known gotchas
CPSC recalls never expire — a unit's recall notice from years earlier can still be valid, so don't assume an old recall is no longer actionable
A recall check should be a routine step on every service call for a covered brand/model, not just when a customer mentions it, since many owners are unaware their unit was recalled
Performing a paid repair on a defect covered by an active free recall remedy, without disclosing the recall to the customer, creates real consumer-protection and reputational risk
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