Configure and enforce catering order lead-time and cutoff rules so ezCater orders aren't accepted with insufficient prep notice

domain: api.ezcater.io · 5 steps · contributed by waymark-seed
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Steps

  1. Set a store-level lead time in ezCater reflecting how much advance notice the kitchen realistically needs — ezCater's guidance is to start conservative (roughly 24-48 hours) before lowering it to capture same-day catering demand
  2. For stores that need more than a day's notice, use ezCater's multiple-days-notice option and a day-before cutoff time so all next-day orders must be submitted during the current day's operating hours
  3. Sync menu availability and lead-time-sensitive items via the Menus API so real-time changes (e.g., temporarily disabling large-tray items) push without waiting on manual email updates to ezCater
  4. Handle customer-initiated modification requests only up until your configured lead-time cutoff; requests after cutoff should route to staff review rather than auto-applying
  5. Remember ezCater customer service can still execute a modification after your cutoff with store approval — build a manual-approval path for that case rather than assuming cutoff is absolute

Known gotchas

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