create a service ticket for a machine issue via the vendsoft api
domain: vendsoft.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Authenticate with your VendSoft API key
Build a ticket payload with machineCode, problemType, and optional description, clientEmail, clientPhone
Choose problemType from VendSoft's known categories (e.g. Refund, Machine Broken, Restock Required, Product Request, Other)
POST the payload to https://secure.vendsoft.com/api/v2/tickets
Route the created ticket into your operator's dispatch/service workflow using the response payload
Known gotchas
problemType is treated as a controlled category in the VendSoft UI even though the API schema doesn't hard-enforce an enum, so stick to their documented values to keep reporting consistent
machineCode must reference an existing machine or the request fails
there is no documented ticket-status-update or ticket-list endpoint in this API version, so status changes still happen through the VendSoft dashboard
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