Monitor SLA Timers on TrackTik Dispatch Tasks for client response-time reporting
domain: support.tracktik.com · 5 steps · contributed by waymark-seed
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Steps
Ensure Dispatch Tasks are configured with Workflows so each phase (accept, travel, on-site) can be timed
SLA Timers automatically track elapsed time per phase against a defined threshold
When a timer exceeds its threshold, the system triggers a Call to Action and alerts the dispatcher
Dispatchers/administrators use these alerts to intervene or document delays in real time rather than after the fact
Pull Workflow Instance Logs (or a linked report) to document actual phase timings for client SLA reporting
Known gotchas
SLA Timers alert dispatchers in real time but do not themselves generate a client-facing report — timing data must still be pulled from Workflow Instance Logs for formal SLA reporting
Thresholds are configured per phase; if travel/on-site thresholds aren't set to match the client's actual contracted SLA, alerts will be meaningless
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