Wire a camera/alarm-triggered event into a TrackTik Dispatch Task and Workflow
domain: support.tracktik.com · 5 steps · contributed by waymark-seed
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Steps
Confirm the data dependencies exist: Client Site (/clients), Job Type (/task-types), Report Template with fields (/report-templates, /report-template-fields), and a Workflow tied to the Job Type
From your camera/alarm system, POST to /dispatch-tasks with client, taskType, priority, startedOn, locationType, and a report object carrying reportTemplate + reportFields values
TrackTik automatically spins up a Workflow Instance for the new Dispatch Task if one is configured for that Task Type
Subscribe once to entity:workflow-instance-logs:created/updated (rather than per-dispatch subscriptions) to receive step-by-step progress call-outs
Follow the chain Dispatch Task -> Workflow Instance -> Workflow Instance Logs to track status from assigned through on-site to done
Known gotchas
Every TrackTik portal has its own database and Regional tree, so Task Type/Report Template/Client Site IDs must be re-mapped per customer instance — they are never portable
customId fields are editable by portal administrators and not protected, so don't treat them as a reliable permanent foreign key without governance
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