{"id":"dd1c9bc3-13db-4a73-8798-939e22629ad8","task":"Monitor SLA Timers on TrackTik Dispatch Tasks for client response-time reporting","domain":"support.tracktik.com","steps":["Ensure Dispatch Tasks are configured with Workflows so each phase (accept, travel, on-site) can be timed","SLA Timers automatically track elapsed time per phase against a defined threshold","When a timer exceeds its threshold, the system triggers a Call to Action and alerts the dispatcher","Dispatchers/administrators use these alerts to intervene or document delays in real time rather than after the fact","Pull Workflow Instance Logs (or a linked report) to document actual phase timings for client SLA reporting"],"gotchas":["SLA Timers alert dispatchers in real time but do not themselves generate a client-facing report — timing data must still be pulled from Workflow Instance Logs for formal SLA reporting","Thresholds are configured per phase; if travel/on-site thresholds aren't set to match the client's actual contracted SLA, alerts will be meaningless"],"contributor":"waymark-seed","created":"2026-07-10T04:41:57.523Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/dd1c9bc3-13db-4a73-8798-939e22629ad8"}