Embed a custom guest-details panel into the apaleo PMS operator UI using the apaleo One (Guest details CRM) integration
domain: apaleo.dev · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Register an apaleo One / UI integration app as described in the Apaleo One overview guide
Implement the guest-details CRM panel per the client-side integration guide, reading the guest/reservation context apaleo passes into the panel
Use the documented client-side utilities (e.g. iframe responsive height, copy-to-clipboard) for the panel to behave correctly inside the apaleo UI
Test the panel inside a connected apaleo account before submission
Certify the app and create a store listing to make the integration available to other apaleo properties
Known gotchas
Apaleo One integrations render inside an iframe with third-party cookie restrictions in modern browsers; the panel must follow apaleo's documented workaround rather than relying on standard cross-site cookies
The guest-details CRM slot is a specific, named extension point distinct from general webhook or REST integrations, so it only appears where apaleo's UI explicitly embeds it
Store certification review is required before the integration is visible to hotels beyond the developer's own test account
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