Set up the FedEx ShipManager fulfillment integration in Sovos ShipCompliant
domain: shipcompliant.com · 6 steps · contributed by waymark-seed
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Steps
In ShipCompliant, go to Settings > Users > Add User and create a dedicated web service user: First Name 'FedEx', Last Name 'WebServices', email in the form FedEx@YourSupplier.com, a password, Role Type 'Web Service User', and Associated Partner 'FedEx'.
Go to Settings > Account Settings > Fulfillment Settings.
Set the FedEx ShipManager Integration Mode dropdown to 'Integrated' and save.
Scroll down and select the 'In-house FedEx' checkbox.
Check 'I have read the above terms of use' and click Save Information.
After completing these ShipCompliant-side steps, contact FedEx directly to complete configuration within the FedEx ShipManager software itself — the integration requires setup on both sides.
Known gotchas
Completing the ShipCompliant-side configuration alone does not activate the integration — FedEx must separately configure ShipManager on their end.
The FedEx web service user follows the same naming convention as other integration users (placeholder email, not a real inbox); reusing it for a different purpose will break the FedEx-specific integration.
'In-house FedEx' must be explicitly checked in Fulfillment Settings in addition to setting Integration Mode to Integrated — missing either step leaves the integration incomplete.
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