Create and query water utility work orders and asset records via the Cityworks REST API
domain: cityworks.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Authenticate against the Cityworks server's token endpoint per the version-specific REST API documentation, noting that v23+ requires the token in the Authorization header as 'cityworks {token}'
Call the documented Services endpoints under http://<server>/<site>/services to search, create, or update work orders, service requests, or inspections
Use the asset-related endpoints to query linked infrastructure records (e.g., pipe, valve, or lift-station assets) tied to a work order
Page through search results per the documented pagination parameters for large result sets
Reference the version-specific API docs (e.g., cw.kci.com/Cityworks_23/apidocs/), since authentication and endpoint paths have changed across major versions
Known gotchas
Authentication scheme changed materially in Cityworks 23 (token format in the Authorization header), so code written against pre-23 docs will not work unmodified against newer servers
This is a per-installation, on-premises or utility-hosted API; there is no shared public Cityworks endpoint, and credentials/base URLs are utility-specific
API version must match the target server's installed Cityworks version; endpoints and payloads are not guaranteed compatible across major versions
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