Track backflow prevention device test/inspection records as Cityworks case management records via the Cityworks REST API
domain: cityworks.com · 5 steps · contributed by waymark-seed
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Steps
Identify the utility's configured case type for cross-connection control/backflow testing within its Cityworks Case Management module (case type IDs are utility-configured, not fixed by Cityworks)
Call the Cityworks REST API's case-search endpoint filtered to that case type to retrieve backflow test/inspection case records
Retrieve case detail (test date, device serial number, pass/fail status, inspector) via the case-detail endpoint for a specific case ID
Create or update a case record via the documented case-creation endpoints when logging a new backflow test result
Link the case record to the underlying backflow device asset record via Cityworks' asset-linking endpoints
Known gotchas
Cityworks does not ship a dedicated 'backflow' API; cross-connection control/backflow tracking rides on the generic, utility-configured Case Management data model, so field names/case types vary by utility
As with general Cityworks API use, this requires the utility's own server, credentials, and (for v23+) the 'cityworks {token}' Authorization header format
Dedicated backflow-specific SaaS platforms (e.g., BSI Online/Backflow Solutions Inc.) were evaluated for this cluster but have no publicly documented API, so Cityworks case management is used here as a grounded, generic-CMMS alternative
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