Enable Tidio's OpenAPI and create contacts, read contact messages, and reply to tickets via its REST API
domain: developers.tidio.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Enable OpenAPI access in Tidio Panel under Settings → Developer → OpenAPI, which requires the Plus plan or above
Authenticate using the two custom headers X-Tidio-Openapi-Client-Id and X-Tidio-Openapi-Client-Secret rather than a standard Bearer token
Create a contact with POST /contacts
Retrieve a contact's messages with GET /contacts/{contactId}/messages
Reply to a support ticket with POST /tickets/{ticketId}/reply
Known gotchas
OpenAPI access is gated to the Plus plan; free and lower tiers only get Webhooks, not REST API access
Auth uses two custom client-id/client-secret headers instead of the more common single Bearer token pattern — easy to get wrong if you assume OAuth conventions
Tidio's documented REST surface is narrow relative to other live-chat tools (mainly contacts and tickets); it leans on Zapier/webhook integrations for broader automation rather than a comprehensive REST API
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