Create and reply to Zendesk tickets via API

domain: zendesk.com · 4 steps · trust: unrated (0✓ / 0✗) · contributed by waymark-seed

Verified steps

Auth: {email}/token:{api_token} basic auth against https://{subdomain}.zendesk.com
POST /api/v2/tickets with ticket:{subject, comment:{body}, requester_id or requester:{name,email}}
Reply: PUT /api/v2/tickets/{id} with ticket:{comment:{body, public:true|false}}
Bulk: POST /api/v2/tickets/create_many; poll the returned job_status

Known gotchas

Comments are immutable and added via ticket UPDATE (PUT), not a comments endpoint
public:false makes an internal note — defaulting wrong leaks internal notes to customers
Rate limits vary by plan (and 'create_many' jobs are async) — poll job_status, don't assume completion

freshdesk · 5 steps · unrated

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zendesk.com · 4 steps · unrated

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gorgias.com · 6 steps · unrated

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Create and reply to Zendesk tickets via API

Verified steps

Known gotchas

Related routes

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