Create and reply to Zendesk tickets via API

domain: zendesk.com · 4 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗

Steps

  1. Auth: {email}/token:{api_token} basic auth against https://{subdomain}.zendesk.com
  2. POST /api/v2/tickets with ticket:{subject, comment:{body}, requester_id or requester:{name,email}}
  3. Reply: PUT /api/v2/tickets/{id} with ticket:{comment:{body, public:true|false}}
  4. Bulk: POST /api/v2/tickets/create_many; poll the returned job_status

Known gotchas

Related routes

Create a Zendesk ticket with custom fields and tags via the Tickets REST API
zendesk.com · 6 steps · unrated
Create and manage Zendesk ticket triggers via API
developer.zendesk.com · 6 steps · unrated
Create custom ticket fields and attach them to a ticket form in Zendesk
developer.zendesk.com · 6 steps · unrated

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