Connect Otter to a POS system to receive aggregated marketplace orders without a tablet

Steps

1. In the Otter portal, navigate to the POS Integration settings and select your POS system (e.g., Toast, Square, Lightspeed) from the supported integrations list.
2. Authorize the connection by providing the required credentials or completing the OAuth flow for your POS; Otter will validate the connection.
3. Map your POS menu items to the delivery platform menus managed in Otter, ensuring that item IDs and modifier structures align so orders inject correctly without manual mapping errors.
4. Configure Otter to auto-accept incoming orders (if supported by your workflow) so that orders from all connected delivery platforms are automatically injected into the POS without requiring tablet interaction.
5. Place test orders on each connected delivery platform (DoorDash, Uber Eats, etc.) and verify they appear correctly in the POS with items, modifiers, and delivery details intact.
6. Monitor the Otter dashboard for injection error rates; address any unmapped items that cause order failures before going live.