Plan the technical implementation timeline for connecting Rinsed CRM to a DRB SiteWatch car wash POS.

domain: support.rinsed.com · 5 steps · contributed by waymark-seed
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Steps

  1. Recognize the two-stage process: Technical Implementation with a Rinsed Implementation Manager, then Feature Enablement with a Customer Success Manager.
  2. Purchase DRB's SiteWatch ODBC and REST API add-ons in full — DRB will not begin work until the invoice is paid in full, not just a deposit.
  3. Complete Rinsed's required implementation forms and gather the documentation DRB requests for the third-party connection.
  4. Expect DRB and Rinsed to exchange credentials to finish the ODBC/API installation and POS-side setup.
  5. Budget 12-16 weeks for the full process on average, or roughly 2 weeks if ODBC and API are already installed.

Known gotchas

Related routes

Determine which Rinsed CRM features are available for a car wash based on its POS system (DRB SiteWatch, DRB Patheon, ICS, Micrologic, Washify, Sonny's, NXT, or AMP).
rinsed.com · 5 steps · unrated
Configure WashConnect (ICS) recharge periods and External POS Profiles so Rinsed CRM can bill and display car wash membership plans.
support.rinsed.com · 5 steps · unrated
Become, or integrate with, a DRB Certified Interface Developer to exchange data securely with Patheon, SiteWatch, or Sierra car wash POS systems.
drb.com · 4 steps · unrated

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