Scope day-porter service separately from project/periodic deep-clean work in a client proposal

Steps

1. Define day-porter scope as recurring, daytime, on-site presence tasks: restroom checks, spot-cleaning, trash/recycling monitoring, lobby/common-area upkeep, and responding to ad hoc spills or incidents during business hours
2. Define deep-clean/project scope separately: tasks like carpet extraction, hard-floor stripping/refinishing, high-dusting, window washing, and other periodic or after-hours work not part of daily routine service
3. Set distinct frequencies for each category (day-porter = daily/continuous presence; project work = weekly/monthly/quarterly/annual as scoped)
4. Price and staff each category separately, since day-porter roles typically require a dedicated on-site FTE while project work can be scheduled with specialized crews or equipment
5. Clarify in the contract which category picks up ambiguous requests (e.g., a large spill during business hours vs. a scheduled carpet extraction) to avoid scope disputes
6. Build a reporting cadence that separately tracks day-porter task completion and project-work completion against the SLA