Manage agent groups, tags, and chat routing priority via the LiveChat Configuration API

Steps

1. Authenticate the same way as the Agent Chat API — Personal Access Token via HTTP Basic auth, or an OAuth Bearer access token — since both APIs share LiveChat's agent authorization flows.
2. All Configuration API calls are POST requests to https://api.livechatinc.com/v3.6/configuration/action/<action> with a JSON body (there are no GET-with-query-params endpoints).
3. Create or manage routing groups with the create_group, list_groups, update_group, and delete_group actions (create_group takes an agent_priorities configuration for the group).
4. Assign an agent to one or more groups, and set their routing priority within each, by calling update_agent with a groups array of {id, priority} objects, where priority is one of first, normal, last, or supervisor (e.g. first = highest priority, supervisor = never auto-assigned).
5. Create and manage conversation tags with the create_tag, list_tags, update_tag, and delete_tag actions.
6. For URL- or geolocation-based routing, use the Auto Access actions (add_auto_access, list_auto_accesses, update_auto_access, delete_auto_access) to route matching customers into a specific group automatically.