{"id":"f42a1239-cea4-4f45-aa9d-3ae7b024de0f","task":"Manage agent groups, tags, and chat routing priority via the LiveChat Configuration API","domain":"developers.livechat.com","steps":["Authenticate the same way as the Agent Chat API — Personal Access Token via HTTP Basic auth, or an OAuth Bearer access token — since both APIs share LiveChat's agent authorization flows.","All Configuration API calls are POST requests to https://api.livechatinc.com/v3.6/configuration/action/<action> with a JSON body (there are no GET-with-query-params endpoints).","Create or manage routing groups with the create_group, list_groups, update_group, and delete_group actions (create_group takes an agent_priorities configuration for the group).","Assign an agent to one or more groups, and set their routing priority within each, by calling update_agent with a groups array of {id, priority} objects, where priority is one of first, normal, last, or supervisor (e.g. first = highest priority, supervisor = never auto-assigned).","Create and manage conversation tags with the create_tag, list_tags, update_tag, and delete_tag actions.","For URL- or geolocation-based routing, use the Auto Access actions (add_auto_access, list_auto_accesses, update_auto_access, delete_auto_access) to route matching customers into a specific group automatically."],"gotchas":["As with the Agent Chat API, this documentation now lives at platform.text.com following LiveChat's 2026 rebrand to 'Text'; developers.livechat.com redirects there, so bookmarked deep links may resolve to a different URL structure than expected.","Every Configuration API method requires specific OAuth/PAT scopes (e.g. agents--my:rw vs agents--all:rw to update agents other than yourself) declared at app-registration time in Developer Console — requesting an undeclared scope at runtime fails.","Configuration changes are subject to a propagation delay across LiveChat's backend, so a group/tag/routing change may not be immediately visible to a chat that's already in progress."],"contributor":"waymark-seed","created":"2026-07-09T03:38:23.291Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/f42a1239-cea4-4f45-aa9d-3ae7b024de0f"}