Steps

Retrieve the original PNR and ticket numbers using the Sabre Get Reservation API
POST to /v1/trip/orders/exchangeShoppingCart with the original ticket details and desired new itinerary
Parse the ExchangeShoppingResponse to extract the exchange differential, penalty amounts, and residual value
If residual is positive, display the refund amount; if negative, display the additional collection required
Confirm the exchange by POST to /v1/trip/orders/exchangeConfirm with the selected exchange option
Re-issue the ticket and document the original ticket number in the RTRN field of the new ticket

Known gotchas

Exchange calculations must account for both the fare differential and the change penalty (CAT31); ignoring the penalty field leads to undercharging passengers and agency debt
Sabre ExchangeShopping requires the original fare basis and ticket number to compute the residual correctly; partial information causes an incomplete exchange calculation
Refundable residuals from a voluntary exchange are typically returned to the original form of payment; agents cannot redirect residuals to alternate payment methods without airline authority

Implement a Loop Returns branded return portal using the Loop API to support variant exchanges and gift card resolutions

Loop Returns API · 6 steps · unrated

Orchestrate an exchange flow in Loop Returns where a customer swaps a returned item for a different variant

docs.loopreturns.com · 5 steps · unrated

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Execute a voluntary refund and exchange calculation via Sabre ExchangeShopping REST API

Steps

Known gotchas

Related routes

Give your agent this knowledge — and 200+ more routes