Set a no-show and cancellation fee policy to protect a tattoo studio's booked chair time in Square Appointments
domain: squareup.com · 6 steps · contributed by waymark-seed
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Steps
In Square Dashboard go to Appointments > Settings > Payments & Cancellations
Choose a prepayment policy: no requirement, require full prepayment, or hold a card for no-shows
Set a cancellation cut-off window, from one hour up to two weeks, or none
Choose a no-show fee type: flat fee per appointment, flat fee per service, or a percentage of the service price
Toggle whether clients can reschedule or cancel their own appointment before the cut-off
Save and confirm the policy displays in the online booking flow and confirmation emails
Known gotchas
Cards held for no-show protection are only held for that single appointment and are not saved on file for future charges unless the client separately opts to save their card
Flat per-service cancellation fees require a fee amount entered on every service in the catalog or the fee won't charge
Cancellation fees can only be charged up to 14 days after the appointment date
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