Configure recurring membership billing to comply with FTC Click-to-Cancel rules in CenterEdge Advantage
domain: support.centeredgesoftware.com · 5 steps · contributed by waymark-seed
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Steps
Review the Advantage guidance on the FTC Negative Option Rule and Click-to-Cancel requirements
Set up the membership agreement and renewal terms in Advantage Membership Agreements
Configure the guest-facing cancellation flow so it is no harder than the original sign-up flow
Use the failed-payments list to identify and follow up on members with declined recurring charges
Update payment information for members using the debit-card renewal workflow when needed
Known gotchas
Cancellation UX must not be more burdensome than sign-up under Click-to-Cancel enforcement; operators historically requiring a phone call or in-person visit to cancel need to change that flow
Failed recurring membership payments are surfaced in a daily list rather than retried automatically, so someone needs to actively work that queue
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