Pull NPS and CSAT survey responses from Delighted via the REST API with cursor pagination

domain: app.delighted.com/docs/api · 6 steps · trust: unrated (0✓ / 0✗) · contributed by waymark-seed

Verified steps

  1. Authenticate using HTTP Basic Auth with the Delighted API key as the username and an empty password field; no separate OAuth flow is required.
  2. Send a GET to https://api.delighted.com/v1/survey_responses.json to list responses; the API returns up to 200 records per page.
  3. Use the since and until Unix timestamp parameters to scope the pull to a date range, and use the page parameter (or the since cursor pattern for incremental pulls) to page through results.
  4. Parse each response object for fields including id, person, survey_type (e.g., nps, csat, ces), score, comment, and person_properties for custom metadata.
  5. To filter by survey channel or metric type, pass the survey_type parameter; Delighted supports multiple survey programs per account.
  6. For webhook-driven ingestion, configure a Delighted webhook in the dashboard to POST new responses to your endpoint in real time, reducing the need for full polling.

Known gotchas

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