Retrieve paginated CSAT, NPS, and CES survey responses and aggregate scores from the Retently API

domain: retently.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗

Steps

  1. Authenticate by sending your API key in the X-Api-Key header against the base https://app.retently.com/api/v2
  2. Call GET /api/v2/ping to check account/plan/credit health before pulling data
  3. List survey campaigns with GET /api/v2/campaigns to get a campaignId
  4. Retrieve paginated responses with GET /api/v2/feedback?page=1&limit=20&sort=-createdDate&campaignId={id}, filtering by startDate/endDate, email, customerId, or custom attributes[] as needed (max limit is 1,000)
  5. Fetch the latest aggregate score and rating distribution with GET /api/v2/{metric}/score where metric is nps, csat, ces, or star

Known gotchas

Related routes

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