Determine a contractor's CertainTeed credential level and the corresponding SureStart warranty coverage available to the homeowner.
domain: certainteed.com · 5 steps · contributed by waymark-seed
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Steps
Verify the contractor's current CertainTeed credential status through CertainTeed's official contractor locator/credentialing page.
Identify the credential tier — commonly ShingleMaster and the top-tier SELECT ShingleMaster — confirming current naming directly on certainteed.com since credential program names can be revised.
Confirm baseline SureStart coverage (non-prorated material and labor defect coverage for an initial period such as 3, 5, or 10 years, depending on the product).
Confirm whether the installed product/contractor combination qualifies for SureStart PLUS extended coverage and the resulting star-rating warranty, with the highest star tier available only through SELECT ShingleMaster contractors.
Match the specific shingle product line to its published warranty document, since coverage lengths vary by product.
Known gotchas
Star-rating warranty tiers depend on both the contractor's credential level AND the specific product installed — a credentialed contractor using a non-qualifying product cannot offer the top tier.
Confirm the current program name on certainteed.com before quoting it in a contract; legacy names circulate in older marketing material and third-party blogs.
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