Reconcile DoorDash Marketplace error-charge disputes, a Merchant-Portal-only workflow
domain: developer.doordash.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Understand that when a customer reports a missing/incorrect/quality issue, DoorDash's support and fraud teams evaluate the claim and may issue an error charge deducted from the merchant's payout (25-100% of item price, or up to 100% of order subtotal for a fully wrong order)
Pull order- and payout-level detail via the Reporting API to identify which delivered orders correspond to a given error-charge deduction
If the charge appears incorrect, submit the dispute through the Merchant Portal — not a documented public API endpoint
Track the Merchant Portal's dispute resolution, which DoorDash states is typically reviewed within a few hours
Feed resolved/overturned disputes back into internal reconciliation reports pulled from the Reporting API
Known gotchas
There is no public Marketplace API for filing or programmatically tracking disputes — this is a Merchant Portal, human-reviewed workflow, so don't design automation that assumes an API dispute endpoint
Error charges are deducted directly from payouts, so Reporting API payout detail is needed just to notice a charge occurred before it can be disputed
Evidence requirements (photos, claim details) are evaluated case-by-case with no documented programmatic evidence-submission format beyond the portal UI
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