Configure a Cityworks Action Manager webhook to fire on work order status changes

Steps

1. In Cityworks Admin, open Configure > Validation > Action Manager and select the Webhook action type
2. On the ACTION TEMPLATES tab, create a template specifying the destination URL, HTTP method (typically POST), optional credentials, and a custom JSON message body using field placeholders
3. On the ACTION EVENTS tab, create an event selecting the trigger (e.g. Work Order Status Changed), the specific work order template it applies to, and any field-based conditions (e.g. Status = a specific value)
4. Link the Action Event to the Action Template created in the prior step so the event fires that specific webhook
5. Use the built-in TEST button on the Action Event to verify the webhook reaches the destination before relying on it in production