Onboard a repair business onto ServiceBench/ServicePower for OEM warranty claim processing
domain: asurion.com · 5 steps · contributed by waymark-seed
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Steps
Confirm ServiceBench is operated as an Asurion platform and register through the current onboarding portal for service providers
Link the account to each OEM warranty program you're authorized for (e.g., through your Whirlpool, GE, or other manufacturer authorization) so claims route to the correct payer
Document each warranty job with the required trip/claim detail: initial trip with parts needed, and a separate claim for any subsequent follow-up trip
Where available, integrate ServiceBench with your field-service/dispatch software so work orders, status updates, and claim submissions sync automatically
Track claim status and reimbursement through the platform rather than invoicing homeowners directly for manufacturer-covered warranty repairs
Known gotchas
ServiceBench is now under Asurion ownership/branding — support contacts and onboarding steps may differ from older documentation that references it as a standalone Whirlpool or GE tool
Claims are commonly structured per-trip rather than per-repair — filing one combined claim for a multi-visit job can result in claim rejection or underpayment
ServicePower and ServiceBench are related but distinct platforms used by different OEM/warranty programs — confirm which specific platform a given manufacturer or home-warranty partner requires before onboarding
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