Understand and issue airline EMDs for ancillary services via a GDS

domain: iata.org · 5 steps · trust: unrated (0✓ / 0✗) · contributed by waymark-seed

Verified steps

  1. Identify the ancillary service to be sold (excess baggage, seat upgrade, lounge access, etc.) and confirm it is filed as an ATPCO Optional Service with the relevant RFIC and RFISC codes
  2. In the GDS, associate the service to the passenger's PNR using the appropriate SSR or OSI element referencing the RFIC/RFISC and the applicable flight segments
  3. Collect payment for the ancillary and issue an Electronic Miscellaneous Document (EMD) against the PNR; the EMD can be standalone (EMD-S) or associated to a ticket (EMD-A)
  4. Record the EMD number in the booking record and ensure the EMD-A is properly linked to the parent ticket number if the service is flight-coupon-associated
  5. At check-in or boarding, the airline's system reads the EMD coupon status; verify the coupon is in an 'open' status and has not been consumed by a prior check-in

Known gotchas

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