Read a Home Connect appliance's active program and options to verify a customer complaint
domain: api.home-connect.com · 4 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Using an authorized access token from the OAuth flow, call GET /api/homeappliances/{haId}/programs/active to see the currently running program on the customer's appliance
Call GET /api/homeappliances/{haId}/programs/active/options to retrieve the specific option values for that program, e.g. selected temperature, remaining time, spin speed
Compare the reported cycle/options against what the customer describes to verify the complaint, such as a cycle that never finishes versus normal remaining-time countdown behavior
Log the retrieved program name and options snapshot as pre-visit diagnostic evidence in the work order
Known gotchas
The /programs/active endpoint only returns data while a program is actively running; if the appliance is idle there is nothing to read
Not all appliance types expose full option sets — coverage depends on the appliance category and Home Connect's per-device feature mapping
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