Orchestrate partial refunds on Stripe charges and select the correct refund reason for downstream reporting and dispute handling

domain: docs.stripe.com · 6 steps · trust: unrated (0✓ / 0✗) · contributed by waymark-seed

Verified steps

  1. Issue a partial refund via POST /v1/refunds with charge or payment_intent, the amount to refund in the smallest currency unit, and an optional reason (duplicate, fraudulent, or requested_by_customer)
  2. Multiple partial refunds can be issued against the same charge up to the full original amount; retrieve all refunds for a charge via GET /v1/charges/{id} and inspect the refunds list object
  3. Set reason=fraudulent only when the original charge was unauthorized fraud — this triggers Stripe Radar signals and affects dispute metrics; use requested_by_customer for standard returns
  4. Retrieve the Refund object to verify status; async refund methods (e.g., ACH-funded charges) may show status=pending before transitioning to succeeded or failed
  5. Handle refund.failed events via webhook — Stripe may fail to reverse funds if the original payment method is no longer valid (e.g., closed card account); implement a fallback (check, bank transfer) for failed refunds
  6. Include metadata on the refund object for order management correlation — use metadata.order_id or similar to enable efficient reconciliation against your internal order system

Known gotchas

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