Create a Salesforce Service Cloud case and trigger Einstein Case Classification to auto-populate category fields

In-depth guide

Steps

1. Authenticate via OAuth 2.0 to obtain a Salesforce access token using the connected app client credentials flow
2. POST to /services/data/vXX.0/sobjects/Case with required fields (Subject, Description, Origin, AccountId) to create the case
3. Verify Einstein Case Classification is enabled in Setup and that a prediction model has been trained on sufficient closed cases
4. Wait for asynchronous Einstein classification — the model auto-populates picklist/checkbox fields (e.g. Type, Reason, Priority) and triggers assignment rules
5. GET /services/data/vXX.0/sobjects/Case/{caseId} to confirm predicted field values were written back to the case
6. Update any field Einstein left below threshold confidence using PATCH /services/data/vXX.0/sobjects/Case/{caseId}