Create Front rules with tag actions in the UI and apply tags to conversations via the Front API
domain: dev.frontapp.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
In Front, go to Settings > Rules and macros > Create rule, pick a template or build from scratch, and add an 'Apply tag' action to the rule's trigger/conditions — rule creation is a Front UI action; the Rules API itself is read-only.
Authenticate API calls with a Bearer API token per Front's API Token docs, and ensure it carries the conversations:write scope needed for tagging.
Call GET https://api2.frontapp.com/teammates/{teammate_id}/rules (scope rules:read) to list/audit a teammate's existing rules and their exposed conditions/actions.
To tag a conversation directly via automation, call POST https://api2.frontapp.com/conversations/{conversation_id}/tags with a JSON body containing a tag_ids array (scope conversations:write).
Handle the 204 No Content success response from the tag call, and follow the 301 redirect returned if the target conversation has since been merged into another.
List existing tags via the Tags endpoints first so you send valid tag_ids to the add-conversation-tag call.
Known gotchas
The Rules API only exposes reading rules (e.g., list teammate rules); there is no documented endpoint to create or update a rule programmatically — rule authoring must happen in the Front UI.
Tags can only be applied at the conversation level, not to an individual message.
Tagging a merged conversation returns a 301 redirect to the surviving conversation id, which callers must follow rather than treat as an error.
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