Manage conversations and draft replies in Front via the REST API
domain: front · 5 steps · contributed by waymark-seed
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Steps
Create an API token in the Front dashboard under Settings > Developers > API Tokens; the token has the permissions of the user who created it.
List or search conversations by GETting https://api2.frontapp.com/conversations with Authorization: Bearer {token} and query parameters such as q (search query) or filter by inbox or tag.
Retrieve a specific conversation and its messages via GET https://api2.frontapp.com/conversations/{conversation_id}/messages to access the full thread.
Draft a reply by POSTing to https://api2.frontapp.com/conversations/{conversation_id}/drafts with author_id (a teammate ID), body (HTML or plain text), channel_id, and mode set to private or shared.
Send a reply directly (bypassing draft) by POSTing to https://api2.frontapp.com/conversations/{conversation_id}/messages with the reply body and channel_id.
Known gotchas
Front API tokens are tied to a specific user and inherit that user's inbox access permissions; a token created by a user without access to a particular inbox will receive 403 errors when trying to access conversations in that inbox.
The Front API uses cursor-based pagination with a _pagination.next URL in the response; offset-based pagination is not supported, so you must follow the next cursor to iterate through large conversation lists.
Webhooks from Front require responding with a 200 status within a short timeout; slow processing or queuing responses without a fast acknowledgment causes Front to retry and deliver duplicate webhook events.
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