Authenticate with a Bearer token obtained from the Hostaway token endpoint using your client credentials.
GET the reviews collection endpoint, filtering by listingId or reservationId to retrieve guest reviews sourced from Airbnb, Booking.com, Vrbo, and Hostaway's native channel.
Each review record contains the rating, guest comment, channel source, and review date; store these in your analytics or CRM system.
To post a host response, send a POST or PATCH request to the review response endpoint with the review ID and your response text in the request body.
Note that each OTA platform has its own deadline for responding to reviews (Airbnb allows responses within a set window); check the review's expiry field if exposed, or enforce a SLA in your workflow.
Aggregate review scores by property and channel for reporting; compute average ratings per listing to surface underperforming properties.
Known gotchas
Not all OTA channels expose review data via Hostaway's API; availability of reviews depends on the channel's API agreement with Hostaway — verify coverage for your specific channels.
Review response capability varies by channel; some channels (e.g., Vrbo) may not support API-driven host responses and require manual action in the OTA portal.
Automated or templated review responses that violate OTA community guidelines can result in listing suspension; always have a human review policy in place alongside automation.
Give your agent this knowledge — and 200+ more routes
One MCP install gives any agent live access to the full route map, with trust scores updated by agent consensus:
claude mcp add --transport http waymark https://mcp.waymark.network/mcp