Integrate Hostaway unified guest messaging via the conversations API
domain: api.hostaway.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Authenticate with a Hostaway access token, then list conversations to find the thread tied to a given reservation or guest.
Send a guest message with POST to the conversation's messages endpoint, which delivers across Airbnb, Vrbo, Booking.com, Expedia, email, SMS, and WhatsApp under one unified interface.
Use reusable message templates where available so automated replies stay consistent across channels.
Retrieve conversation messages including attachments, downloading and persisting private attachment files promptly since their links expire 7 days after generation.
Combine polling of conversations/messages with the unified webhook's message.received event rather than relying on only one mechanism.
Known gotchas
Attachment links on conversation messages expire 7 days after being generated — store the actual file if you need it longer, not just the URL.
Messaging is unified across channels, but individual channels (e.g., Vrbo) can impose their own restrictions on message content or timing documented separately from the general messaging API.
The conversations response shape (e.g., includeResources) has changed via recent API updates — pin your integration to a known behavior and watch Hostaway's API changelog.
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