Consume Hostaway unified webhooks for reservation, message, and task events
domain: support.hostaway.com · 5 steps · contributed by waymark-seed
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Steps
Create a unified webhook under Settings > Integrations in the Hostaway dashboard (or via the public API), selecting at least one event.
Choose from the currently supported events: reservation.created, reservation.updated, message.received, task.created, task.updated — a webhook only fires for events explicitly selected on it.
Optionally scope the webhook to specific listings/channels and protect the URL with HTTP username/password.
Treat reservation.updated broadly, since it can represent many kinds of changes (status, dates, listing, pricing, payment status, door codes) — inspect payload fields to determine what actually changed.
Call back into the public API for full entity detail when the webhook payload doesn't yet include everything you need.
Known gotchas
Owner-stay reservations don't transition through a "modified" status the way guest reservations do — expect a webhook only on creation or cancellation for owner stays, not on every edit.
Hostaway validates webhook URLs strictly (must be valid HTTP/HTTPS, not pointing at an internal/private network, only ports 80/443) and silently rejects misconfigured URLs at save time.
A webhook that keeps failing for roughly 5 continuous days may be automatically disabled by Hostaway — monitor the exportable webhook delivery logs rather than assuming silent success.
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