Handle Stripe ACH return codes and failed-debit events via payment_intent webhooks

domain: stripe.com · 6 steps · trust: unrated (0✓ / 0✗) · contributed by waymark-seed

Verified steps

  1. Listen for the payment_intent.payment_failed webhook event on your server; ACH returns arrive asynchronously, typically 2–4 business days after debit initiation
  2. Inspect the PaymentIntent's last_payment_error object in the webhook payload: check error.code for Stripe error codes such as 'insufficient_funds' (maps to NACHA R01) or 'no_account' (R03)
  3. Check last_payment_error.decline_code for additional context on why the debit was returned by the receiving bank
  4. If the error indicates an account issue (e.g., account closed, invalid account number), update your records and stop future debits to that account; Stripe may block the bank account from future charges
  5. For insufficient funds (R01), you may retry after confirming with the customer; NACHA rules limit retry attempts so do not retry indefinitely
  6. Send appropriate customer notifications and, where required by NACHA rules, obtain new authorization before re-debiting

Known gotchas

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