Accept or reject an ezCater catering order in real time via the ezCater Orders API GraphQL mutations
domain: api.ezcater.io · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Create a technical API user in ezManage under Settings > Users & Permissions, scoped to the relevant store locations and granted the Integrations permission
Subscribe to the 'order submitted' event notification for each caterer/location via the ezCater GraphQL API
On receiving an order-submitted notification, query the order's full details with the orderByID query using the entity ID from the event
Call the acceptOrder or rejectOrder mutation with the order ID based on your kitchen's capacity or fulfillment criteria
Subscribe to the 'rejected' event notification to confirm rejections were processed, and re-query the order before final kitchen fulfillment since it may still be modified
Known gotchas
Orders can receive multiple modifications after submission, so ezCater recommends re-querying the order immediately before pushing it to the kitchen rather than relying on the original submitted payload
Bulk updates to store configuration (menus, hours) cannot be made through this API - only order accept/reject and delivery-tracking flows are supported here
If third-party delivery (dispatch) is active on an order, ezCater does not pay the restaurant for tip/gratuity or delivery fee even if those values appear in the order query response
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