Integrate a restaurant brand with the Olo online ordering platform for direct and marketplace ordering
domain: olo.com · 6 steps · contributed by waymark-seed
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Steps
Register as an Olo technology partner and obtain API credentials through the Olo developer program; direct API access requires a partner account
Use Olo's ordering API to build or connect a branded ordering experience; the API handles basket creation, item selection, modifiers, pricing, and checkout
Configure outbound webhooks in Olo to push order events to your system, such as order placed, order updated, and order cancelled
Map your internal menu item identifiers to Olo's product chain IDs during the menu sync setup phase
Use Olo Rails to surface your ordering integration on third-party marketplaces, consolidating marketplace and direct orders into a single stream
Implement Olo Pay if handling payments; the SDK is PCI-scoped and accepts credit cards and digital wallets
Known gotchas
Olo is geared toward multi-location chains; single-location restaurants are typically better served by platforms with self-service onboarding
Basket expiry is enforced by Olo; abandoned baskets expire after a configurable timeout and cannot be resumed, requiring a new basket to be created
Menu updates in Olo require going through the Olo back-office or API and do not automatically pull from a POS; plan a bi-directional sync strategy
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