Connect a hotel tech app to Stayntouch PMS via the Stayntouch Connect API
domain: stayntouch.com/developers · 6 steps · contributed by waymark-seed
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Steps
Sign an NDA with Stayntouch and request sandbox access through the developer program before beginning any implementation work
Review the API specification hosted at the Stayntouch Connect API documentation portal, which covers read and write access to hotel data within the PMS
Authenticate using the credentials provided after NDA completion; implement token refresh handling to maintain a valid session
Use GET endpoints to retrieve reservations, guest profiles, and room assignment data required for your integration use case
Use write endpoints to create new reservations, update existing bookings, or post charges to folios
Configure webhooks to receive real-time push notifications for booking events such as new reservations, check-ins, and cancellations, reducing the need for polling
Known gotchas
Access to the sandbox requires signing an NDA first; attempting to test without approved credentials results in immediate rejection and delays the integration timeline
Stayntouch webhooks require your endpoint to respond quickly; slow webhook consumers will cause delivery retries that can result in duplicate event processing if not handled with idempotency logic
Room type and rate plan codes in Stayntouch are property-specific; integrations managing multiple properties must retrieve and store the code mappings per property rather than assuming shared nomenclature
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