Create and manage Playvox QA evaluations and retrieve scorecard results via the API

Steps

1. Obtain API credentials from your Playvox account settings; authenticate by passing the credentials in the request headers as required by the Playvox API (consult current Playvox documentation for the exact auth scheme).
2. Use the Get All Evaluations endpoint to retrieve evaluation records; include the ?include=all query parameter to receive the most complete evaluation data available.
3. For each evaluation, note the scorecard_id; to retrieve the full scorecard definition (section names, category names, weight configuration), call the Get Scorecards endpoint with that scorecard_id.
4. Join evaluation records with scorecard definitions by matching the nested category/section IDs in evaluation records to the corresponding objects in the scorecard definition to produce human-readable scored results.
5. To export reporting data in bulk, use the Playvox Export Reporting API endpoint and poll the export job status until the data file is available for download.
6. Filter evaluations by agent, team, date range, or queue using the available query parameters to scope exports for downstream analytics or agent coaching workflows.