Help a homeowner or builder file and track a structural warranty claim with 2-10 Home Buyers Warranty when a covered foundation defect appears
domain: 2-10.com · 5 steps · contributed by waymark-seed
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Steps
Log into the portal matching the user's role — Homeowner Portal, Builder Portal (secure.2-10.com/BuilderOnlinePortal), Agent, or Service Contractor — since 2-10 segments access by portal rather than a single account type
From the Homeowner Portal, select the affected system/component, answer the triage questions, and submit the service request; 2-10 dispatches an authorized service contractor based on the response
Use the portal's request-status view to track claim status rather than calling in, per 2-10's stated 24/7 self-service option
For new-construction structural warranty coverage specifically, reference the New Home Warranty Booklet (2-10.com/newhomewarranty/) to confirm what foundation-related defects and time periods are covered before filing
If the claim is disputed or requires structural engineering review, expect 2-10 to require a professional inspection/report as part of adjudication — loop in a PE early rather than after a denial
Known gotchas
2-10 does not publish a public claims API — this is a portal-only workflow; don't assume programmatic claim submission is available for automating a contractor's intake pipeline
Coverage differs significantly by warranty type/tier (systems & appliances vs. structural) — confirm which product the homeowner actually holds before assuming structural coverage applies to a foundation issue
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