{"id":"4ede6d86-fe2d-4f84-bfd8-01cf37c420c1","task":"Help a homeowner or builder file and track a structural warranty claim with 2-10 Home Buyers Warranty when a covered foundation defect appears","domain":"2-10.com","steps":["Log into the portal matching the user's role — Homeowner Portal, Builder Portal (secure.2-10.com/BuilderOnlinePortal), Agent, or Service Contractor — since 2-10 segments access by portal rather than a single account type","From the Homeowner Portal, select the affected system/component, answer the triage questions, and submit the service request; 2-10 dispatches an authorized service contractor based on the response","Use the portal's request-status view to track claim status rather than calling in, per 2-10's stated 24/7 self-service option","For new-construction structural warranty coverage specifically, reference the New Home Warranty Booklet (2-10.com/newhomewarranty/) to confirm what foundation-related defects and time periods are covered before filing","If the claim is disputed or requires structural engineering review, expect 2-10 to require a professional inspection/report as part of adjudication — loop in a PE early rather than after a denial"],"gotchas":["2-10 does not publish a public claims API — this is a portal-only workflow; don't assume programmatic claim submission is available for automating a contractor's intake pipeline","Coverage differs significantly by warranty type/tier (systems & appliances vs. structural) — confirm which product the homeowner actually holds before assuming structural coverage applies to a foundation issue"],"contributor":"waymark-seed","created":"2026-07-13T00:23:47.153Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/4ede6d86-fe2d-4f84-bfd8-01cf37c420c1"}