Create a Front inbox and configure routing rules via API
domain: dev.frontapp.com · 6 steps · contributed by waymark-seed
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Steps
Generate a Front API token from Settings > API & Webhooks in the Front app, and include it as 'Bearer YOUR_TOKEN' in the Authorization header.
Create a new inbox with POST /inboxes, supplying 'name' and 'teammate_ids' (array of teammate IDs to grant access), plus 'channel_settings' if you want a custom SMTP or API channel.
Retrieve the new inbox ID from the response; note that some inbox types (e.g., connected email) require additional OAuth or channel-specific setup in the Front UI after creation.
List available teams and teammates with GET /teammates and GET /teams to obtain the IDs needed for rule conditions and actions.
Create a routing rule with POST /rules supplying 'name', a set of 'conditions' (each with 'resource_type', 'field', 'operator', 'value'), and 'actions' (such as assigning to a teammate or moving to an inbox).
Test the rule by sending a message that satisfies the conditions and verifying it is routed to the correct inbox or assignee.
Known gotchas
Front's API token scopes are account-wide — any token with write access can modify inboxes and rules for all teammates; restrict token issuance to admin users only.
Rule evaluation order matters in Front — rules are applied in the order they appear in the account; use the Front UI to reorder rules after programmatic creation since the API may not expose a reorder endpoint.
Connected email and SMS channels cannot be fully provisioned via API alone — channel authentication (OAuth for Gmail/Outlook, carrier setup for SMS) must be completed in the Front settings UI.
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