Retrieve and export Zendesk Chat (Live Chat) conversation transcripts via the Chat API
domain: developer.zendesk.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Authenticate with an OAuth access token (a Zendesk OAuth token or a Chat-specific OAuth token) and send it as Authorization: Bearer {access_token} on every request; the legacy Zopim REST API (zopim.com/api/v2) was phased out in favor of {subdomain}.zendesk.com/api/v2/chat
List all chats for the account with GET /api/v2/chat/chats, or fetch a specific batch at once with GET /api/v2/chat/chats?ids={ids}
Fetch a single chat's full record, including its history array (the ordered transcript of events such as chat.memberjoin and chat message events), with GET /api/v2/chat/chats/{chat_id}
To locate chats matching criteria before pulling transcripts, use GET /api/v2/chat/chats/search?q={q} (restricted to account owner/administrator credentials)
For bulk or periodic transcript syncs, use the Incremental Exports endpoint to page through chats changed since a given timestamp rather than re-running search queries
Known gotchas
The Search Chats endpoint caps results at 10,000 per query (250 pages x 40 results/page) — use incremental export/time-windowed pagination for larger historical pulls
Search Chats requires account owner/administrator credentials, not just any agent token
This is the legacy Live Chat / Chat API product, separate from Zendesk Support ticket comments and Zendesk Talk voice — confirm your account still uses standalone Chat rather than having fully migrated to messaging/Agent Workspace, since the dedicated Chat API and its endpoints are what this route documents
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