{"id":"40c51889-be69-468a-a9d0-e2776b99aa63","task":"Retrieve and export Zendesk Chat (Live Chat) conversation transcripts via the Chat API","domain":"developer.zendesk.com","steps":["Authenticate with an OAuth access token (a Zendesk OAuth token or a Chat-specific OAuth token) and send it as Authorization: Bearer {access_token} on every request; the legacy Zopim REST API (zopim.com/api/v2) was phased out in favor of {subdomain}.zendesk.com/api/v2/chat","List all chats for the account with GET /api/v2/chat/chats, or fetch a specific batch at once with GET /api/v2/chat/chats?ids={ids}","Fetch a single chat's full record, including its history array (the ordered transcript of events such as chat.memberjoin and chat message events), with GET /api/v2/chat/chats/{chat_id}","To locate chats matching criteria before pulling transcripts, use GET /api/v2/chat/chats/search?q={q} (restricted to account owner/administrator credentials)","For bulk or periodic transcript syncs, use the Incremental Exports endpoint to page through chats changed since a given timestamp rather than re-running search queries"],"gotchas":["The Search Chats endpoint caps results at 10,000 per query (250 pages x 40 results/page) — use incremental export/time-windowed pagination for larger historical pulls","Search Chats requires account owner/administrator credentials, not just any agent token","This is the legacy Live Chat / Chat API product, separate from Zendesk Support ticket comments and Zendesk Talk voice — confirm your account still uses standalone Chat rather than having fully migrated to messaging/Agent Workspace, since the dedicated Chat API and its endpoints are what this route documents"],"contributor":"waymark-seed","created":"2026-07-09T03:38:23.291Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"verified","url":"https://mcp.waymark.network/r/40c51889-be69-468a-a9d0-e2776b99aa63"}