File a household-goods moving complaint with FMCSA's National Consumer Complaint Database (NCCDB)
domain: nccdb.fmcsa.dot.gov · 5 steps · contributed by waymark-seed
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Steps
Go to nccdb.fmcsa.dot.gov/nccdb/home.aspx, or start from the 'file a complaint' link on protectyourmove.gov, to open a new consumer complaint against a household-goods mover or broker.
Have the mover's USDOT number or legal company name, move dates, and a description of the issue (e.g., cost overrun, hostage load, non-delivery, damage) ready before filling out the form.
Submit the complaint through the online NCCDB form; alternatively call FMCSA's toll-free hotline at 1-888-368-7238 (1-888-DOT-SAFT).
For suspected fraud specifically, also report to the DOT Office of Inspector General fraud hotline (1-800-424-9071 or hotline@oig.dot.gov) in addition to the NCCDB complaint.
Understand that filing triggers a review process rather than an instant resolution; complaint counts against a carrier feed into its public FMCSA Company Snapshot record over time.
Known gotchas
NCCDB provides a public searchable complaint history at nccdb.fmcsa.dot.gov/search-complaints (search by USDOT Number, Company Name, or Docket Number; covers roughly the past 6 years), in addition to being where new complaints are filed at nccdb.fmcsa.dot.gov/nccdb/home.aspx.
This is a federal system intended for interstate household-goods moves; complaints about local, intrastate-only movers should go through the relevant state regulator (e.g., CPUC/BHGS in California, TxDMV in Texas) instead.
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