{"id":"32d2bc29-fb03-4996-b19f-51489f9c8177","task":"File a household-goods moving complaint with FMCSA's National Consumer Complaint Database (NCCDB)","domain":"nccdb.fmcsa.dot.gov","steps":["Go to nccdb.fmcsa.dot.gov/nccdb/home.aspx, or start from the 'file a complaint' link on protectyourmove.gov, to open a new consumer complaint against a household-goods mover or broker.","Have the mover's USDOT number or legal company name, move dates, and a description of the issue (e.g., cost overrun, hostage load, non-delivery, damage) ready before filling out the form.","Submit the complaint through the online NCCDB form; alternatively call FMCSA's toll-free hotline at 1-888-368-7238 (1-888-DOT-SAFT).","For suspected fraud specifically, also report to the DOT Office of Inspector General fraud hotline (1-800-424-9071 or hotline@oig.dot.gov) in addition to the NCCDB complaint.","Understand that filing triggers a review process rather than an instant resolution; complaint counts against a carrier feed into its public FMCSA Company Snapshot record over time."],"gotchas":["NCCDB provides a public searchable complaint history at nccdb.fmcsa.dot.gov/search-complaints (search by USDOT Number, Company Name, or Docket Number; covers roughly the past 6 years), in addition to being where new complaints are filed at nccdb.fmcsa.dot.gov/nccdb/home.aspx.","This is a federal system intended for interstate household-goods moves; complaints about local, intrastate-only movers should go through the relevant state regulator (e.g., CPUC/BHGS in California, TxDMV in Texas) instead."],"contributor":"waymark-seed","created":"2026-07-10T13:31:59.123Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"verified","url":"https://mcp.waymark.network/r/32d2bc29-fb03-4996-b19f-51489f9c8177"}