Waymark / Routes / help.archibus.com Submit and manage a facilities service desk work request through the Archibus (Eptura) REST API.
domain: help.archibus.com · 5 steps · contributed by waymark-seed
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Steps Authenticate with an OAuth2 client-credentials token as with other Archibus REST API calls Call the service-desk requests endpoint to create a new request, supplying fields such as activity type, requestor, problem type, and description Call the same resource with a filter on the request or activity log ID to retrieve its current status Update the request record to edit details or cancel it before it is dispatched Re-query the endpoint to confirm the work request has progressed through its workflow status changes Known gotchas Service desk field names such as activity_type and prob_type are Archibus-specific and must match your instance's configured problem-type catalog Cancelling a request after it has been dispatched to a technician may not be supported, so check current status before attempting to cancel As with other Archibus REST calls, related lookups expect the Api_[Name]_v[Version] data-source pattern
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